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| Must be why we sold this so quickly! |
And the point of that, just read an article that the Giants right fielder, Hunter Pence was hit by a pitch during a spring training game and broke his arm and will not be able to play for a period of time.
What caught my attention was the statement that Hunter made about the injury being part of the game of baseball and it just might be a Blessing! Talk about turning lemons to Lemonade!
In Life and in Business, we are faced with those "attitude" decisions every day, and even multiple times each day! Especially when dealing with customers, clients and people we deal with every day, we are faced with the opportunity to take those attitude testing situations and turn them into positive life giving, and maybe even life changing experiences!
Had a series of situations recently that really tested my "attitude". We had a package where the shipping label was taped to another package in error and the package (wrong one) was sent to my customer. It is a really long story, but my package disappeared and my customer coordinated with the other customer to get the correct package in the right place, that was delivered in error. We found another replacement for my customer as we sell mostly one of a kind items.
Another package went missing the same week, it simply disappeared, and that caused a little change in attitude! We have not lost a package prior to this in 12 years!
In both cases, we had to own it, take the best steps possible, refund the customer and keep a smile on our faces!
We owned it: our customers bought from us, even though the post office mishandled the items, it was still up to us to keep the customer happy and to provide a resolution.
We have found that being in business means that from time to time, we will have these little situations that test our "Attitude" and we have to decide to make these situations a "Blessing" making Lemonade out of lemons.
